Shipping Policy
Effective Date: September 14, 2026
Company: The Neck Life, LLC (“The Neck Life,” “we,” “us,” “our”)
Website: thenecklife.com
Contact: service@thenecklife.com
Related policies: Return & Refund Policy • Promotions & Discounts • Privacy
1) General Shipping Terms
- Orders are fulfilled by third-party vendors/suppliers and shipped via reputable carriers.
- Product prices include a standard shipping-cost allowance. A separate flat $4.76 standard shipping charge applies to eligible U.S. orders that do not qualify for free standard shipping.
- Free standard shipping is automatically applied when an order contains at least three items or has a merchandise subtotal of at least $76.00.
- Processing time before shipment is typically 2–5 business days (varies by product/vendor).
- Any shipping timeframes shown at checkout or in emails are estimates, not guarantees.
2) Address Accuracy & Changes
- Please verify your shipping address at checkout. We aren’t responsible for delays or loss due to incorrect or incomplete addresses.
- Address changes can only be attempted before an order ships and may not be possible once processing begins.
3) Risk of Loss & Title
- Title and risk of loss pass to you when the carrier accepts the shipment from the vendor.
- We aren’t liable for delays, damage, theft, or non-delivery caused by carriers, weather, strikes, or other events beyond our control.
4) Shipping Locations
- Checkout and shipping are currently available only for eligible United States delivery addresses presented at checkout.
- Some items may have vendor, legal, or carrier restrictions (including limits on P.O. Boxes or APO/FPO/DPO).
- We do not accept international orders or ship to addresses outside the United States at this time.
5) Delivery Estimates
- Where available, estimates are shown at checkout.
- U.S. standard shipping: typically 7–21 business days after processing.
- Supply-chain issues, weather, or carrier disruptions can extend delivery times. These are not grounds for cancellation or refund unless required by law.
6) Tracking Information
- When available, you’ll receive tracking by email after shipment.
- Some vendors use regional carriers or consolidated logistics with limited or delayed tracking updates.
7) Failed Delivery & Refused Shipments
- If a package is returned due to incorrect address, inability to deliver, or refusal, you’re responsible for re-shipping costs and any applicable restocking fees.
- Original shipping/handling charges are non-refundable for failed deliveries.
8) Damaged, Lost, or Stolen Packages
- Report damage/shortage within 72 hours of delivery to service@thenecklife.com with photos and details.
- If tracking shows “delivered” but you didn’t receive it:
- Check with neighbors/household/building management.
- Contact the carrier to open a missing-package claim.
- We’ll reasonably assist, but carrier investigations must conclude before replacement/refund is considered, and approval is subject to vendor policy.
9) No International Shipping
Our current checkout does not accept delivery addresses outside the United States. References elsewhere on the Site to privacy or other legal rights in additional jurisdictions do not represent international shipping availability.
10) Split Shipments
- Multi-item orders may ship in separate packages from different vendors.
- ETA and tracking may differ by item.
11) Shipping Charges & Surcharges
- The shipping amount charged to you is shown before payment. The merchandise subtotal used for the $76.00 threshold is calculated before promo-code discounts.
- Multi-item orders may ship in separate packages, but no additional per-package shipping charge is added to the customer total.
- If a product or destination cannot be served by standard shipping, checkout will stop before payment instead of substituting an undisclosed charge.
12) No Guaranteed Delivery Dates
- We do not guarantee delivery dates.
- Refunds, cancellations, or credits will not be issued solely for late delivery, unless required by applicable law.
13) Changes to This Policy
We may update this Shipping Policy from time to time. The latest version will always appear on this page and applies from its posted Effective Date.
Questions? Contact us: service@thenecklife.com