Neck Life

1) Introduction

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, create an account, make a purchase, or otherwise interact with us.

We are committed to protecting your privacy and complying with applicable privacy laws, including:

U.S. law (California Consumer Privacy Act as amended by CPRA)
European Union/United Kingdom (General Data Protection Regulation – GDPR)
Canada (Personal Information Protection and Electronic Documents Act – PIPEDA)

By using the Site, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

2) Information We Collect

We may collect the following types of information:

a) Information You Provide

Name, email, billing/shipping address, phone number (if provided), account login credentials.
Payment information (processed securely by third-party providers; we do not store full card details).
Order history, returns, and preferences.
Messages sent to us (customer support, reviews, survey responses).

b) Information Collected Automatically

Device information (IP address, browser type, operating system, time zone).
Website usage data (pages visited, links clicked, referring URL).
Cookies, pixels, and similar technologies (see our Cookie Policy).

c) Information from Third Parties

Payment processors (to confirm successful payments).
Shipping providers (delivery status updates).
Marketing/advertising partners (campaign effectiveness, analytics).

3) How We Use Your Information

We use your information for purposes including:

To process and fulfill orders, returns, and refunds.
To provide customer service and respond to inquiries.
To improve the Site, user experience, and product offerings.
To personalize marketing, promotions, and recommendations.
To prevent fraud, enforce our Terms of Service, and comply with legal obligations.

4) Sharing & Disclosure

We may share your information with:

Suppliers & Dropshipping Partners – to fulfill and ship your orders.
Payment Processors – to process transactions securely.
Shipping Carriers – to deliver your purchases.
Marketing & Analytics Partners – for advertising, retargeting, and measuring performance.
Legal Authorities – if required by law, court order, or to protect our rights and users.

We do not sell your personal information.

5) International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside your country of residence (including the United States). We take steps to ensure appropriate safeguards are in place consistent with applicable law (e.g., GDPR standard contractual clauses).

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law (e.g., for tax, accounting, or dispute-resolution purposes).

7) Your Privacy Rights

Depending on your location, you may have the following rights:

a) Under GDPR (EU/UK)

Right to access, correct, or delete your personal data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with your local Data Protection Authority.

b) Under CPRA/CCPA (California, USA)

Right to know categories of personal information we collect and use.
Right to access specific personal information we hold.
Right to delete your personal information (subject to legal exceptions).
Right to opt-out of the "sale" or "sharing" of personal information (we do not sell data).
Right to non-discrimination for exercising privacy rights.

c) Under PIPEDA (Canada)

Right to access and correct your personal information.
Right to withdraw consent for collection/use/disclosure, subject to contractual/legal restrictions.

To exercise these rights, email us at admin@thenecklife.com. We may need to verify your identity before fulfilling requests.

8) Cookies & Tracking

We use cookies and similar technologies for:

Essential site functionality (shopping cart, login).
Analytics (Google Analytics, etc.).
Marketing/retargeting (e.g., Meta Pixel, Google Ads).

Visitors from jurisdictions requiring consent (e.g., EU/UK) will see a cookie banner with options to accept or reject non-essential cookies. See our Cookie Policy for details.

9) Children's Privacy

Our Site is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, please contact us for removal.

10) Security

We implement reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, or loss. However, no system is 100% secure, and we cannot guarantee absolute security.

11) Third-Party Services & Links

Our Site may link to or integrate with third-party websites and services (e.g., payment processors, suppliers). This Privacy Policy does not apply to those third parties. Review their privacy policies before providing them information.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on the Site with an updated "Effective Date." Your continued use after changes means you accept the updated Policy.