Neck Life

1) General Warranty Statement

At The Neck Life, we work with multiple vendors, suppliers, and manufacturers to source and fulfill orders. We do not manufacture the products we sell, and as such, we do not provide our own product warranties.

Any warranty, guarantee, or product coverage is provided by the original manufacturer or vendor, not by The Neck Life, LLC. By purchasing through our Site, you acknowledge and agree to this arrangement.

2) Manufacturer's Warranty

Some products may be covered by a manufacturer's warranty, which may include:

Defects in materials or workmanship.
Functional failures under normal use.
Specific coverage periods (e.g., 30 days, 90 days, 1 year).

Important Notes:

Not all products come with a manufacturer's warranty. Many products are sold "as-is" with no warranty.
Warranty coverage (if any) is determined by the manufacturer or vendor, not by The Neck Life.
Warranty details (if available) may be included in the product packaging, user manual, or vendor's website.

3) What is NOT Covered

The following are not covered under any manufacturer's warranty or by The Neck Life:

Normal wear and tear.
Damage caused by misuse, abuse, neglect, accidents, or unauthorized modifications.
Cosmetic issues (scratches, dents, discoloration) that do not affect functionality.
Products used in ways inconsistent with instructions or intended purpose.
Damage caused by improper storage, environmental factors, or third-party repairs.
Products damaged during return shipping (unless caused by carrier and insured).

4) Warranty Claims Process

If you believe your product is defective or eligible for warranty coverage:

Contact Us First: Email admin@thenecklife.com with:
- Your order number
- Description of the defect or issue
- Photos or videos showing the problem
- Proof of purchase (receipt or order confirmation)
We Will Coordinate with the Vendor: We will forward your claim to the manufacturer or vendor for review.
Vendor Decision: The manufacturer/vendor will determine:
- Whether the issue is covered under warranty.
- Whether a repair, replacement, or refund is appropriate.
- Any return shipping instructions or costs.
Resolution: If approved, the vendor may:
- Send a replacement product.
- Issue a refund or store credit.
- Provide repair instructions or parts.

⚠ Important: We do not make the final decision on warranty claims. The vendor's decision is final. We act as an intermediary to facilitate communication and resolution.

5) Timeframe for Warranty Claims

Warranty claims must be submitted within the manufacturer's specified warranty period (if any). Generally:

You must notify us of defects within 7–30 days of delivery (depending on product and vendor).
Claims submitted after the warranty period expires will not be honored.
Proof of purchase and delivery date are required.

6) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE NECK LIFE, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Implied Warranty of Merchantability: We do not guarantee that products are fit for any particular purpose or that they will meet your expectations.
Implied Warranty of Fitness for a Particular Purpose: We do not guarantee that products will work for your specific needs or conditions.
Warranty of Non-Infringement: We do not guarantee that products do not infringe on third-party intellectual property rights.

All products are sold "AS-IS" and "AS-AVAILABLE" unless a specific manufacturer's warranty applies.

7) Limitation of Liability

To the maximum extent permitted by law, The Neck Life, LLC shall not be liable for:

Product defects, malfunctions, or failures.
Any direct, indirect, incidental, consequential, or punitive damages arising from product use or warranty claims.
Vendor delays, denials, or failures to honor warranty claims.
Loss of use, income, profit, or data resulting from product defects.

In no event shall our total liability exceed the amount you paid for the defective product.

8) Third-Party Vendors & Manufacturers

Because we source products from third-party vendors:

We rely on vendor-provided warranties and support.
We do not control warranty terms, coverage, or approval processes.
Some vendors may have their own warranty registration, claim forms, or customer service channels.
We will assist in facilitating communication but cannot override vendor decisions.

9) Consumer Protection Laws

This Warranty Policy does not limit or waive any consumer protection rights you may have under applicable federal, state, or local laws, including:

Magnuson-Moss Warranty Act (U.S.)
State lemon laws or consumer warranty statutes
EU Consumer Rights Directive (for EU customers)
Australian Consumer Law (for Australian customers)

Where required by law, we will honor statutory warranties, guarantees, or remedies.

10) Changes to This Policy

We may update this Warranty Policy from time to time. Updates will be posted here with a new Effective Date. Your continued use of the Site and purchase of products after updates constitutes acceptance of the revised Policy.