Neck Life

1) Purpose of This Policy

This E-Signature Consent Policy ("Policy") explains your rights and responsibilities when you provide electronic signatures, consents, agreements, or acknowledgments through our website, checkout process, account registration, or other digital interactions.

This Policy complies with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA), as well as applicable international laws governing electronic transactions.

By clicking "I Agree," "Submit Order," "Accept," or any similar button, or by checking a consent box, you agree that your electronic signature is legally binding and has the same effect as a handwritten signature.

2) What is an Electronic Signature?

An electronic signature (or "e-signature") is any electronic sound, symbol, or process that:

Is attached to or logically associated with a record (such as an order, contract, or agreement).
Is executed or adopted by a person with the intent to sign the record.

Examples of e-signatures on our Site include:

Clicking "Place Order" or "Submit" during checkout.
Checking a box that says "I agree to the Terms of Service."
Typing your name in a signature field.
Clicking "I Accept" on a consent pop-up or modal.
Submitting a contact form, account registration, or return request.

3) Scope of This Consent

By providing an electronic signature, you consent to conduct transactions and receive communications electronically, including but not limited to:

Agreements: Terms of Service, Privacy Policy, Return & Refund Policy, and other legal documents.
Order Confirmations: Receipts, invoices, and purchase confirmations.
Notices & Disclosures: Policy updates, product recalls, shipping notifications, account alerts.
Marketing Communications: Newsletters, promotional emails, and offers (if you have opted in).
Customer Service: Support messages, return authorizations, and dispute resolutions.

4) Your Right to Withdraw Consent

You have the right to withdraw your consent to receive electronic communications and signatures at any time. To withdraw consent:

Email us at admin@thenecklife.com with the subject line "Withdraw E-Signature Consent."
Include your full name, email address, and account details (if applicable).

⚠ Important Notes About Withdrawing Consent:

Withdrawing consent may limit or prevent your ability to use certain features of the Site, place orders, or receive important notices.
Withdrawal does not affect the validity of any agreements, transactions, or signatures completed before withdrawal.
We may still send you certain legally required notices (e.g., data breach notifications) even if you withdraw consent.

5) How to Access Electronic Records

You may access, download, and retain copies of electronic records (such as order confirmations, receipts, and policies) in the following ways:

Account Dashboard: Log in to your account to view order history and saved documents.
Email: Check your email inbox for order confirmations and receipts sent from admin@thenecklife.com or our automated system.
Website: Visit our legal pages (e.g., Terms of Service, Privacy Policy) to view current versions of our policies.

We recommend that you save or print copies of important records for your personal records.

6) Hardware & Software Requirements

To access, view, and retain electronic records and signatures, you must have:

Device: A computer, smartphone, or tablet with internet access.
Browser: A current version of a web browser (e.g., Chrome, Firefox, Safari, Edge) with cookies and JavaScript enabled.
Email: A valid email address and the ability to receive and open emails.
Software: Ability to view and save PDF files (e.g., Adobe Acrobat Reader or built-in PDF viewer).
Printer (optional): To print records for physical copies.

If you do not meet these requirements, you may not be able to access electronic records or complete transactions.

7) How to Request Paper Copies

You may request a paper copy of any electronic record at no charge by contacting us at:

📧 admin@thenecklife.com

Include the following in your request:

Your full name
Mailing address
Description of the document(s) you need (e.g., "Order confirmation for Order #12345")

We will mail the requested documents to you within 14 business days.

8) Updating Your Contact Information

It is your responsibility to keep your email address and contact information up to date. If your email address changes, you must notify us promptly to ensure you continue to receive important communications.

To update your email or contact information:

Log in to your account and update your profile.
Email us at admin@thenecklife.com with your updated information.

⚠ We are not responsible for failed delivery of electronic communications if you do not maintain accurate contact information.

9) Legal Effect of E-Signatures

By providing an electronic signature, you acknowledge and agree that:

Your e-signature is legally binding and enforceable.
You have read, understood, and agree to the terms of the document or transaction you are signing.
You have the legal capacity to enter into binding agreements (i.e., you are at least 18 years old or have parental/guardian consent).
You voluntarily and knowingly provided the e-signature with the intent to be bound by it.

10) Retention of Records

We retain electronic records in accordance with our Privacy Policy and applicable legal requirements. Generally:

Order records are retained for up to 7 years for legal, tax, and accounting purposes.
Account records are retained while your account is active and for up to 2 years after closure.
Policy documents and agreements are retained indefinitely and updated as needed.

11) Changes to This Policy

We may update this E-Signature Consent Policy from time to time. Updates will be posted on this page with a new Effective Date. Your continued use of the Site and submission of e-signatures after updates constitutes acceptance of the revised Policy.