A little help finding the trail
Bigfoot can hide.
Your update shouldn’t.
Hit a snag on our website? Ask for a text when the reported issue is checked and the trail is clear again. No sales pitches. No surprise newsletter subscription.
Checking whether text updates are available…
- Sign in or register, and verify your account email.
- Choose this website issue, enter your own mobile number, and check the optional consent box.
- From that phone, text the unique TRAIL code shown after signup to 1-866-655-NECK (6325) within one hour. Simply entering a number does not send it a text.
- After phone confirmation, receive one confirmation and one recovery text with a link back. No payment, order or form is automatically resubmitted.
Texting is optional and never required to shop. You can choose an email update in the issue notice instead.
Text me when the trail is clear
Checking your sign-in…
Sign In / RegisterOpen this page from a website issue notice to request an update for that issue.
One more step: confirm your phone
Send this exact text from the number you entered to 1-866-655-6325 within one hour:
You won’t be subscribed until that text is received. If you previously sent STOP, send START first, then send your new TRAIL code.
What you’ll receive
The 'Neck Life: The trail is clear again! Your reported website issue was checked. Return: [a thenecklife.com link to your previous page]. Review order status before retrying. STOP to stop, HELP for help.
One recovery update per confirmed request, plus its signup confirmation. STOP/START/HELP responses may also be sent when you request them. Delivery is not guaranteed and depends on your carrier. Requests expire after 30 days.